Haku
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Customer-Centric Evaluation of Services at Ylläksen Vaellushevoset
(2024)
The purpose of this thesis was to figure out what the customers think about a trail riding company. The mission was to collect positive and negative aspects of the activities. This thesis was carried out as a commission for Ylläksen Vaellushevoset...
Improving the customer service experience
(2021)
It is very important that a company tries to improve the satisfaction of its customers. The aim of my thesis is to improve the experience of Unica's customers by utilizing the information gathered from customers and I am using service blueprint...
Measuring Customer Satisfaction. Case: Master IELTS Language Training Center
(2021)
Although English is not the most widely spoken language in the world, it is undeniably the most widely used language of all time. As a result, teaching and studying English has become useful, beneficial, and popular in ...
Customer expectations in order to increase the sales in the case company
(2023)
The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are from the same countries...
Continued investment in artificial intelligence and its impact on customer satisfaction and more specifically customer behavior
(2023)
The aim of my thesis is to evaluate the impact of the use of Artificial Intelligence on consumers in order to be able to define whether the use of this new type of technology can be an advantage and to know the opportunities to improve the use of AI...
Social Media Impacts on Customer Satisfaction in Food and Beverage Business : Case of Juicy Rolly
(2021)
The thesis aimed to examine social media as an integrated marketing communication tool and its impacts on customer satisfaction, focus on the food and beverage (F&B) industry. The thesis also studied F&B customer behavior in the capital area...
Designing a complaint management process for subcontracting company’s ERP system
(2024)
of this thesis consists of complaint management, ERP systems and process management. This research was conducted as qualitative research, using semi-structured interviews as the main data collection method. Additional data was gathered by observing the process...
Upgrading customer service in Mount Nepal OY
(2019)
The purpose of this thesis was to find the proper ways and methods on modernizing the service procedures in Mount Nepal Oy, Espoo, Finland by carrying out research on customers’ satisfaction and their expectations from the modern dining experiences...
Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform
(2023)
The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis was conducted as a...
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)
The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review of consumer happiness...








